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ABOUT 99TSHIRTS.COM

About 99tshirts.com?

99tshirts.com is India's best online fashion apparel shop for you, with a fashion label for Men, Women, Boys, Girls and Babies. We are a design driven company and we make sure our products are of highest standards in terms of quality, innovation, creativity, integrity and passion.
We also provide our customers an option of customizing their garments as per their tastes & preferences. Quality of our products is excellent as we carefully choose our fabrics, employ highly skilled labor and use advanced quality monitoring systems at each stages of manufacturing.
We have been in textile business since 1968 and own a very good record of customer satisfaction. We believe in the concept of "Let the Product Speak for Itself".

What are the products provided @ 99tshirts.com?

Our product range includes :

MENWOMENBOYSGIRLSBABIES
T-shirtsT-shirtT-shirt & TopsTops & T-shirtBodies
Polo/Collar T-shirtCamis & Tank Tops Pants & ShortsPants & ShortsT-shirt
Knit Pants & ShortsPolo/Collar ShirtPyjamasPyjamasPant & Shorts
JacketsPants & LeggingsJacketsJacketsHeadscarf & Hoods
PyjamasShorts & 3/4th's Leggings 
BoxersJackets   
BriefsCardigans   
 Pyjamas   
 Panties   

We also provide you an option of CUSTOMIZATION of your apparels to your tastes...
Experience shopping like never before @ 99tshirts.com !

Where can we find 99tshirts offline?

All our Head Operations are @....

99TSHIRTS,
2(1), Vettri Vinayakar Street,
Murungapalayam South,
Tirupur, INDIA
Pin code – 641 603.

Do you provide customization option @ 99tshirts.com?

Yes, we do. We always aim at serving our customers to satisfy them to the maximum as per their tastes & preferences. @ 99tshirts.com, the customers can make their own garments & other products with the colors & designs they wish. You are the creators & designers of your products here and we make sure that we provide you exactly what you require. We have a user friendly platform where you can design your products.
Why wait? Just start off with designing your products @ 99tshirts.com.

What are the benefits of purchasing from 99tshirts.com?
  • Excellent Quality
  • Affordable Cost
  • Unique designs for the fashion savvy people
  • Easy Return Policy
  • Free Shipping* of products to home
  • Cash On Delivery (COD)
  • Very easy navigation through our site
  • Utmost Safety & Security in all transactions
  • Trendy garments for all age groups
  • Fastest shipping & delivery of products
  • Customization of any garment to your wish with utmost perfection
How can I believe in your quality?

Quality of our products is excellent as we carefully choose our fabrics, employ highly skilled labor and use advanced quality monitoring systems at each stages of manufacturing. Our designs are created from a team of professional designers, fashion advisors, size and fit specialists for fashion obsessed people like you. Our fashion label is not only appealing, catchy and trendy but also tested and assured for your size, fit and usage. Quality is not just another goal of 99tshirts.com; it is our basic strategy for survival and future growth. Our dedication to excellence is our prime mission.
We have a well defined quality policy @ 99tshirts.com to provide quality services to our customers.

What is the quality policy of 99tshirts.com?
  • Meeting and exceeding customer expectations;
  • Sourcing fabric & accessories of the highest quality from reliable suppliers;
  • Defined process control at each stage of manufacturing with state of the art technology;
  • Achieving zero defects from the start to end of all processes from getting the orders to delivery of the products of 99tshirts;
  • Reducing production costs through improvement in process yields as well as reduction and elimination of quality deficiencies;
  • Ensuring timely completion of the orders received, response to enquiries and resolution of problems through well defined and clearly controlled business processes.
  • Constantly upgrading our technology, capabilities and infrastructure;
  • Exploring and meeting global market opportunities ;
  • Using a reputed courier service so as to ensure a safe means of delivery of products to our esteemed customers.

FIRST TIME VISITORS

Is it compulsory for me to register in your website before purchase?
  • No, there is no compulsion for you to register before you shop at 99tshirts.com. However, if you register you could avail the benefits of better service, quicker checkout and many other special privileges.
  • To shop without registering, you just need to select your products for purchase and then checkout. After you checkout, you land on the shopping bag page where you click on Proceed to Purchase and you land on the Registration page. Here, you can choose the GUEST CHECKOUT option and proceed further in the purchase.
Why should I register on your site?

Registration is a process in which we get your email address for any communication from 99tshirts.com to you. Registration enables you to be informed about new product launches, brand launches, promotions and discount offers on our site and periodic newsletters. @ 99tshirts.com, registration / sign-up is a very simple process. You need to provide us with your email id and select a password. To register now, click here.

What is the purpose of shopping bag?

Shopping bag is a place where you place products that are of interest to you while you are browsing the products @ 99tshirts.com. Once you are done with your browsing, you could review your shopping bag items and make a decision on what to buy. Placing items in shopping bag does not obligate you to purchase these items.

What do you mean by Check-out?

Check-out is a process where you are done with the selection of the products and decided on what to buy. In the check-out process, you confirm the products and shipping address and then proceed for Cashment.

What is Wish list?

You can identify the products that you would like for a future purchase and place them in your wish list. When you view details of the products @ 99tshirts.com, you can select, "Add to Wish list" and the product will be added to your Wish list immediately.
This purchase can be made by you later when you need them. The price of an item is determined at the time of purchase. Adding an item to your Wish list does not guarantee that it will be in stock at a later date.

What do I do with My Invitations?

@ 99tshirts.com, we provide you an opportunity to invite your friends & family members to our website through your face book accounts, twitter accounts and also through various e-mail providers like Gmail, Yahoo etc...Moreover, you will be rewarded points (1 point = Re.1) for each of the invitations accepted & also when the invited friend makes the first purchase and these points can be used up in your future purchases @ 99tshirts.com.

How do I Invite friends to 99tshirts.com & earn?

It's so simple.
Just Sign In to your account & click on My Invitations on the left pane. Now you can invite friends on face book, twitter and other email providers such as Gmail, Yahoo etc & earn points for the same.
(Or)
Click on My Invitations displayed at the bottom of the every page, sign in (sign up if you are not registered) to your account & start inviting your friends to earn 99tshirts.com's credit points.

How do I place my order?

Are you a first time visitor to our site? Confused?
The process is simple....just follow these 6 steps below –
1. TOUR THROUGH 99TSHIRTS.COM
Take a tour to & through 99tshirts.com and select the items that you wish to buy from our catalogue.
2. SELECT ITEMS & ADD TO BAG
Click on the product to get the product details and select the color, size and quantity of the product that you wish to purchase. Then click on ADD TO BAG option available onscreen. You can continue to shop the other products also that you wish to purchase and add it to your shopping bag.
3. CHECKOUT
When your purchase is over and you have added all the items you require in your shopping bag, you can click on CHECKOUT NOW option. The checkout now option is available after you add each item to your shopping bag. You can also find the option to checkout by clicking on the shopping bag option available at the top right corner of our website.
Now, you land on the SHOPPING BAG page which displays all your chosen products.
4. REGISTER TO AVAIL 99TSHIRTS' BENEFITS
Now, 99tshirts.com offers you an option to register yourself to avail the various benefits offered by us only for the members. You can register yourself to become our member or you could proceed to purchase as a guest user itself. We leave it to your choice !!
5. BILLING & SHIPPING ADDRESS
You land in a page that asks you to provide the billing address and shipping address for the product that you have ordered. After you enter the necessary details, please click on REVIEW & PAY.
6. Finally.... Make your CASHMENT
You've come to the Cashment step, where you will be asked the options of Online Cashment or Cash On Delivery (COD). Select the option of your choice and enter the necessary details and also have a review of your products ordered, price details and also shipping address. It’s all done…In this process, we require your final click here ! Click PURCHASE NOW and you get a page to display your order details, shipping details and also the price details.
You will also receive an order confirmation email within a few seconds with the necessary details.
The process is simple…Isn’t it ? Just give a try and enjoy shopping with us…Any further clarifications you wish to make, please feel free to contact us.

PRODUCT RELATED QUERIES

How will I select the size of the product that suits me?

99tshirts.com provides a size chart for men, women, boys, girls & babies separately, to guide you in deciding the size of the garment that best suits you. To view the size chart, click here.
The following sizes are available for certain products in common, but the sizes vary according to the products sold.


SSmall
MMedium
LLarge
XLExtra Large
XXLExtra Extra Large
Can I trust the quality of your product?

Quality is not just another goal of 99tshirts.com; it is our basic strategy for survival and future growth. Our dedication to excellence is our prime mission. We believe in using PDCA (Plan – Do - Check - Act) cycle as the main quality tool, which enables us to furnish quality assurance to our customers.
We make sure that customers like you get 100% satisfaction on buying our products. Customers like you are our priceless possession. We believe in the concept of "Let the Product Speak for Itself". We have a well defined quality policy @ 99tshirts.com to provide quality services to our customers.

In case I need a change in the color/size of the product I received, what do I do?
  • In case you wish to replace your products @ 99tshirts.com, we request you to first cancel your order as per the cancellation procedure of 99tshirts.com.
  • Our customer support team will contact you and fix a convenient time for the pickup of the products from you, through our courier service.
  • Once we receive your product @ 99tshirts, we will arrange for the refund of the product you returned.
  • In the mean time, you could place a fresh order for the replacement product which you require with 99tshirts.com.
What are the washing instructions for your products?
  • Wash your garment inside out
  • Do not dry clean
  • Do not iron on the print
  • Kindly wash dark colors separately
  • Do not bleach your garments
  • Wash at 40 degrees centigrade, i.e. in cold water
  • Do not use strong detergents or bleach or fabric softener
Will my t-shirt shrink?

Shrinkage is 'controlled' at the manufacturing stage itself. And also, we check every batch of the fabric to world standards, independent quality-control units, before bulk production.

Will the color of my t-shirt bleed?

Kindly follow the wash care instructions specified by 99tshirts.com which will be sent with your product.

If I liked a design on your catalogue and demanded a color of my preference, will you provide that for me?

In this case, we will not be able to provide a 100% assurance of providing the product, because it depends on the availability of the raw materials and other constraints. Therefore, please contact us regarding the same and we are always here to help you out!

Can I bargain while making a purchase @ 99tshirts.com?

Sure. @ 99tshirts, we are ready to negotiate on the prices of the products, but only in case of bulk orders.

What if an item is out of stock?

We make every effort to keep all products in stock @ 99tshirts.com. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hrs and the money will be returned to you in the same mode by which the Cashment was made, within a max of 21 working days. Some items which are restocked regularly and is temporarily out of stock may appear on display with an out of stock tag. You can add the same to your wish list and we will notify you when the stock item becomes available.

ORDER RELATED QUERIES

How can I track my order status?

It's simple. You can sign in to your account and select Order Status which is on the left pane to view your order status.
OR
You can click on Order Status at the top right corner of the homepage itself and track your order after you sign in.

What is the minimum order quantity?

"Customer is the King" – we do not place any constraints regarding the minimum order to be placed. We are happy to accept orders of any sizes to a minimum of 1 piece, to satisfy our loyal customers in every possible way.

Do you have any restrictions on the maximum quantity to be ordered?

No. We are always happy to accept orders for individual pieces to bulk orders of any quantity. In case of any queries regarding the same, please feel free to contact us.

How will I know whether you have received my order?

You will receive an email confirmation from 99tshirts.com once your order is successfully placed. This mail will have all the details related to your order placed with us.

Can you hold my order for a while, because I'm not in town?

Please contact our customer support team to advise us about such exceptions, and we shall try our best to accommodate your instructions & requirements.

I didn't receive an Order Confirmation email. Does that mean my order didn't go through?

If this is the case, kindly check your order status on My Account section @ 99tshirts.com. If the status is "Order Received", then it clearly indicates that we have received your order & you can sit back and relax!! If not, kindly contact us & we will help you through.

My product has not arrived yet. What do I do?

We request you to kindly check your Order status on our website and please contact us on any queries thereafter.

Oops! I lost my order number? Help me out?

It's easy! Just sign into your account @ 99tshirts.com and check out your orders in My Accounts page -> Order Status section & find your order number.

I want next day delivery at any cost. Can 99tshirts.com help?

We are always ready to help you out. Please feel free to contact us on this issue so that we could inform you if it is feasible or not!

How can I track my product shipment?

Orders once processed and shipped can be tracked using the consignment/tracking number. A mail will be sent to the customer after the order is shipped with the tracking number along with the service provider.
In order to track the order:

  • Go to the service provider's website.
  • Type in the tracking number in the mail sent to you & find out the details needed regarding the order.
Do you provide Gift wrapping services for your products?

Need to gift our products to your loved ones? No worries...We provide a FREE PERSONALIZED GIFT MESSAGE SERVICE for your products and we deliver the courier by attaching your sweet message on the courier cover.
Process of Add Personalized / Gift Message to your products

  • Log into 99tshirts.com.
  • Select the products which you wish to purchase.
  • Checkout and you will land on your shopping bag page.
  • Check all the necessary details & click on Proceed to Purchase.
  • You land on our Shipping page. Here, you have an option of ADD PERSONALIZED / GIFT MESSAGE. Select the check box and provide the necessary details.
  • Then, click on Review & Pay and complete the purchase process.

You get your products by attaching your personalized message in an attractive manner just impressing the one you are going to gift it – Happy Shopping with 99tshirts.com.

Note: We do not provide any Gift Wraps.

Please provide details on the shipping charges within India?

We provide FREE SHIPPING SERVICE for purchases made above Rs. 799 (INR), for delivery within India (Octroi taxes extra, in applicable states). Imagine, you sit @ home, relax and make a purchase... the product arrives at your doorsteps with Rs. 0 shipping charge...Isn't that an amazing service? And, we charge a minimum nominal fee for the purchases made below Rs. 799 (INR) at 99tshirts.com.
Note – We charge a meager amount of around Rs.40 or 3% of Invoice values whichever is higher for Cash On Delivery (COD) service.

What are the international shipping charges?

The charges for shipping our products internationally vary according to the geographic location of the country to which the product has to be delivered and also the weight of the product. Click here to check out the shipping charges to your location/country.

CASHMENT RELATED QUERIES

What are the Cashment options available to me?

Currently, we accept Cashments through the following Cashments modes:
1. Net Banking over 31 banks
2. Debit cards – Debit cards of Canara Bank, Citi Bank, Yes Bank, State Bank of India, Union Bank of India, Indian Overseas Bank, Punjab National Bank & also Visa debit cards issued by any Indian bank
3. Credit cards – Visa, Mastercard, American Express, JCB cards & Diners Club International
4. Cash cards – Itz Cash, no Q to buy & OxiCash (available only for Indian consumers)
5. Mobile Cashments – Cashmate & SBI Freedom
6. Cash on Delivery option (COD)

Do you provide us with Cash On Delivery option?

Yes, of course. We provide you Cash On Delivery option which is a secure and safe mechanism to make the Cashment to the courier person who delivers the product at your doorsteps. We provide such a service to the places feasible by our courier service @ an extra charge of a meager amount.

Terms & Conditions for Cash On Delivery (COD) Cashment option:
1. COD is available for orders above Rs.99
2. Your delivery address should be under serviceable network of our courier partner. Please enter correct pincode only to ensure delivery.
3. Please Cash in cash only and do NOT offer cheque or DD to the courier staff.
4. Please do NOT Cash any additional charges/taxes to the courier staff (with an exception of Octroi taxes Cashable extra, in applicable states).
5. Cancelling your COD Order: If you want to cancel the order, please do so as early as possible as per our cancellation procedure within 2 - 3 hours of placing the order, post which it will processed and shipped. If the product has been shipped, kindly contact us regarding the issue.
Note - We charge a minimum nominal fee for COD service since you get an additional benefit to touch and feel your product before you Cash.

When would the Cashment be deducted from my card account?

An amount equal to your total order value will be blocked against your credit / debit card limit, as soon as you complete the transaction. In the unlikely event that we are unable to ship your full order, you shall not be charged for any items which are not delivered to you, or shall receive a full refund for the amount of such undelivered items.

What do I do if I do not have a debit / credit / cash cards?

No worries! We make it simple with the Cash On Delivery option (COD) where you make the Cashment to the courier person who delivers the product at your doorsteps. Simple isn't?

Is my information secure when I place an order on 99tshirts.com?

Regarding the security of the website, we have taken the following steps to ensure a quality service @ 99tshirts.com.

  • We have integrated one of the most reputed Cashment gateways – CC Avenue for a safer mode of all online Cashment transactions.
  • 99tshirts.com has obtained the VeriSign Trust Seal which has been provided after a thorough malware scan of the website.
  • We have obtained Go Daddy.com's SSL Certificate to ensure the protection of the transactions and customer data on our website.
  • 99tshirts.com has also obtained the service of Go Daddy.com's Website Protection Site Scanner which identifies security issues on our website that could infect our customers and fixes them on a daily basis.

We have succeeded in winning patronage of customers, suppliers and employees with long lasting relationships.

How do I know if you have received my Cashment or not?

It's simple !
We will send you an order confirmation email which indicates that we have received your Cashment. In case of any queries regarding the same, please contact us.

What should I do if my Cashment fails?

In case of Cashment failure, you will receive an email from 99tshirts.com regarding the issue. Please retry ensuring:

  • Information passed on to Cashment gateway is accurate ie. account details, billing address, password (in case net banking).
  • Your internet connection is not disrupted in the process.

If your account has been debited after a Cashment failure, it will be rolled back within 24 hrs. You can get in touch with our Customer Care with your order number for any clarifications regarding the same.

Is the Cashment transaction procedure done in a secure method?

We take every effort to keep the transaction procedure safe & secure.

  • We have integrated one of the most reputed Cashment gateways – CC Avenue for a safer mode of all online Cashment transactions.
  • 99tshirts.com has obtained the VeriSign Trust Seal, Go Daddy.com's SSL Certificate & Go Daddy.com's Website Protection Site Scanner which identifies security issues on our website that could infect our customers and fixes them on a daily basis.

To read more on safety & security issues @ 99tshirts.com, click here.

Are there any extra charges other than what you specify in your catalogue online?

We provide you the products at the fixed price quoted in our catalogue @ 99tshirts.com. We don't charge a paisa extra. Your products reach you at Rs. 0 shipping charges for domestic purchases made above Rs. 799 within India! (Octroi taxes extra, in applicable states).
Note – We charge a meager amount of around Rs.40 or 3% of Invoice values whichever is higher for Cash On Delivery (COD) service.

Should I make the Cashment for shipping when I return the goods to you?

No, 99tshirts.com bears the shipping costs even while you return your products. We arrange for the courier pick up of your products @ your place of convenience. Our customer support team will contact you regarding the same once you submit your query @ 99tshirts.com. For details, click here.

SHIPPING RELATED QUERIES

I need to know your shipping policies...

To read the shipping policy @ 99tshirts.com, please click here

Do you provide free shipping?

Domestic shipping charges @ 99tshirts
We provide FREE SHIPPING SERIVCE for purchases made above Rs. 799 (INR), for delivery within India (Octroi taxes extra, in applicable states). Imagine, you sit @ home, relax and make a purchase... the product arrives at your doorsteps with Rs. 0 shipping charge...Isn't that an amazing service ? And, we charge a minimum nominal fee for the purchases made below Rs.799 (INR) at 99tshirts.com.
Don't you think these services avoid the pain of offline shopping..? Yes, they do. So, shop with us & enjoy our services @ 99tshirts.
Note – We charge a meager amount of around Rs.40 or 3% of Invoice values whichever is higher for Cash On Delivery (COD) service.

Do you provide free shipping?

Domestic shipping charges @ 99tshirts
We provide FREE SHIPPING SERIVCE for purchases made above Rs. 799 (INR), for delivery within India (Octroi taxes extra, in applicable states). Imagine, you sit @ home, relax and make a purchase... the product arrives at your doorsteps with Rs. 0 shipping charge...Isn't that an amazing service ? And, we charge a minimum nominal fee for the purchases made below Rs.799 (INR) at 99tshirts.com.
Don't you think these services avoid the pain of offline shopping..? Yes, they do. So, shop with us & enjoy our services @ 99tshirts.
Note – We charge a meager amount of around Rs.40 or 3% of Invoice values whichever is higher for Cash On Delivery (COD) service.

What is billing and shipping address?

Billing address is the address of the person who is ordering using any Cashment mechanism. This is typically the address that is there with the credit card or bank account.
Shipping address is the address to which the goods have to be shipped or delivered. This may be same or different from the billing address.

What do you mean by shipping to multiple addresses?

@ 99tshirts.com, we provide our customers with an option of shipping to multiple addresses. This is the option used when you want the items in your order to be delivered to more than one address.

Can I ship an order to my friend's address directly?
p>Of course, yes. Specify your address in the billing address and specify your friend’s address and contact information in the shipping address. Items will be delivered accordingly to your friend’s address specified under shipping address.

I want next day delivery at any cost. Can 99tshirts.com help?

We are always ready to help you out. Please feel free to contact us on this issue.

How much do you charge for shipping bulk orders?

For bulk orders, we will look for the most efficient mode of transport and charge our customers only for the minimum fare applicable from our courier partners. In case of an urgent shipment, where our customer requires immediate 'by air' dispatch, we would quote the rate depending on the location where delivery has to be made. In either case, depending on the location of the customer and the urgency of the shipment, we would work out the best shipment rates available and charge our customers only those. Contact us for more details.

I want to change my shipping address? How can I?

If you want your product to be shipped to an address different from what you provided in our website at the time of placing the order, please contact our customer support team as early as possible and we will help you out.

Do you provide your product to any other countries other than India?

Yes, we do provide our services to many countries outside India (with varying shipping charges applicable). Click here to view the various countries we serve.

How will I know when my order is shipped?

A mail & SMS will be sent to the customer after the order is shipped with the tracking number along with the service provider details. Therefore, the customer is informed that the product has been shipped and he is also intimated with the tracking number to help him track the order while in transit.

I accidentally provided an incorrect address when I placed my order. What happens now?

Contact us as early as possible and we will help you out regarding this issue.

How long does the delivery take?
p>We assure you that we will ship the products within 3-5 working days after you place your order with 99tshirts.com, while the delivery through courier would take 2-5 working days for the same, depending upon your locality. Therefore, the total delivery time (manufacturing time, shipping time + courier service time) would be around 7-10 working days, thereby taking up a maximum of Ten working days for your products to reach you.
In case, you do not receive your products within the specified date, please contact us and we are happy to help you 24 X 7.

RETURNS, REFUNDS & CANCELLATION

What about Returns, Refunds & Cancellations at 99tshirts.com?

Kindly read the Returns, Refunds & Cancellations policy @ 99tshirts.com for all details regarding the same.

Can I change or cancel my order?

Yes, you can cancel or change your order by following a very simple procedure, where you place a query @ 99tshirts.com and our customer support team will contact you within the next 1 – 2 working days regarding the issue. We are always here to serve you the best!

How do I cancel my order?

Just follow these 5 simple steps below :


  1. Visit the "My Account" section @99tshirts.com
  2. At the left pane, we have an option "Returns, Refunds & Cancellations". Click on it & you have a page displayed with the order list that you have made. Select the order which contains the product that you wish to return/refund/cancel.
  3. You land on a page that displays the products of that particular order. Select the product that you want to return/refund/cancel & click on "Continue" button displayed below.
  4. A form appears where you will be asked to fill in the reason behind the withdrawal of the order for that product. Kindly, fill in the details and click on "Submit" button that appears right below & you can continue shopping.
  5. Our customer support team will contact you within the next 48 hours regarding your issue with our products. Please do wait for us to contact you & provide the necessary guidance regarding your issue.
What if I receive a wrong product?

In the unlikely event of receiving a wrong product from 99tshirts.com:

  1. We request you to first cancel your order as per the cancellation procedure of 99tshirts.com.
  2. Our customer support team will contact you and fix a convenient time for the pickup of the products from you, through our courier service.
  3. Once we receive your product @ 99tshirts, we will arrange for the refund of the product you returned.
  4. In the mean time, you could place a fresh order for the replacement product which you require with 99tshirts.com.

Please contact us on any queries thereafter.

In case I receive my product damaged, what do I do?

In the unlikely event of receiving a damaged product from 99tshirts.com:

  1. We request you to first cancel your order as per the cancellation procedure of 99tshirts.com.
  2. Our customer support team will contact you and fix a convenient time for the pickup of the products from you, through our courier service.
  3. Once we receive your products @99tshirts, we will mail you a Gift Voucher equal to the price of the returned product.
  4. You can then use the Gift Voucher to purchase your new product with us as a replacement.

Please contact us on any queries thereafter.

Terms & Conditions for Refunds @ 99tshirts.com ?
  1. Refunds for your orders will be provided only after you complete the cancellation procedure.
  2. The refund process will be initiated once we receive the product back @ 99tshirts.
  3. Refund will take place in the same Cashment mode through which the original Cashment is made.
  4. The amount will be refunded within a few days after we receive your returned product @ 99tshirts.
Cashment ModeRefund
Debit Cards3-6 working days
Credit cards7-21 working days
Net Banking3-6 working days
  1. In case of Cash on Delivery (COD) :
    • We will refund the amount of the product excluding the COD charges.
    • We will arrange for refund after consulting with you.
    • The refund will be made in a mode convenient for us.
  2. No cash refunds @ 99tshirts.com.

(If you are a customer from outside India, we will provide you a refund amount of your product excluding your shipping charges).

What should I do if I want to return my product?

Just follow these 5 simple steps below :


  1. Visit the "My Account" section @99tshirts.com
  2. At the left pane, we have an option "Returns, Refunds & Cancellations". Click on it & you have a page displayed with the order list that you have made. Select the order which contains the product that you wish to return/refund/cancel.
  3. You land on a page that displays the products of that particular order. Select the product that you want to return/refund/cancel & click on "Continue" button displayed below.
  4. A form appears where you will be asked to fill in the reason behind the withdrawal of the order for that product. Kindly, fill in the details and click on "Submit" button that appears right below & you can continue shopping.
  5. Our customer support team will contact you within the next 48 hours regarding your issue with our products. Please do wait for us to contact you & provide the necessary guidance regarding your issue.
How will I receive the refund amount from you if I have cancelled my order?
  1. Refunds for your orders will be provided only after you complete the cancellation procedure.
  2. The refund process will be initiated once we receive the product back @ 99tshirts.
  3. Refund will take place in the same Cashment mode through which the original Cashment is made.
  4. The amount will be refunded within a few days after we receive your returned product @ 99tshirts.
Cashment ModeRefund
Debit Cards3-6 working days
Credit cards7-21 working days
Net Banking3-6 working days
  1. In case of Cash on Delivery (COD) :
    • We will refund the amount of the product excluding the COD charges.
    • We will arrange for refund after consulting with you.
    • The refund will be made in a mode convenient for us.
  2. No cash refunds @ 99tshirts.com.

(If you are a customer from outside India, we will provide you a refund amount of your product excluding your shipping charges).

I've made the Cashment for an order, but I want to cancel it now? Can I?

Yes, you can do it! Please follow the order cancellation procedure and we assure you to cancel your order and arrange for the refunds at the earliest.
Please contact us for further details regarding the same.

How long will it take for refund?
  1. The amount will be refunded within a few days after we receive your returned product @ 99tshirts.
Cashment ModeRefund
Debit Cards3-6 working days
Credit cards7-21 working days
Net Banking3-6 working days
  1. In case of Cash on Delivery (COD) :
    • We will refund the amount of the product excluding the COD charges.
    • We will arrange for refund after consulting with you.
    • The refund will be made in a mode convenient for us.
Should I make the Cashment for shipping when I return the goods to you?

No, 99tshirts.com bears the shipping costs even while you return your products. We arrange for the courier pick up of your products @ your place of convenience. Our customer support team will contact you regarding the same once you place your query @ 99tshirts.com.

Terms & Conditions for return of products?
  • We follow a - "No Questions asked – 15 days Return Policy". We wish to inform you that, at 99tshirts, we accept any return of the purchased products within 15 days from the date of delivery.
  • We arrange for the pickup of your product to be returned only after you follow our cancellation procedure which is the first step in this process. .
  • If you note any damages to the outer package/product at the time of delivery itself, please don't take the delivery of the product & contact us immediately.
  • The products to be returned should :
    • - Be "Un used";
    • - Have the tags/stickers that the product came along with ;
    • - Be in its original packing; &
    • - Be sent with the original invoice

And 99tshirts.com reserves the right to reject any Return Request if the above parameters are not met.

(If you are a customer from outside India, it will not be possible for us to make the courier pickup. In such a case, we request you to re-send the products to us for refund/replacement – click here for our address).

What about Replacement of products @ 99tshirts.com?
  • In case you wish to replace your products @ 99tshirts.com, we request you to first cancel your order as per the cancellation procedure mentioned above.
  • Our customer support team will contact you and fix a convenient time for the pickup of the products from you, through our courier service.
  • Once we receive your products @99tshirts, we will mail you a Gift Voucher equal to the price of the returned product.
  • You can then use the Gift Voucher to purchase your new product with us as a replacement.
I would like to return a gift that was sent to me. How do I do that?

99tshirts.com is very sorry that your gift did not work for you. Kindly call us for assistance in returning the item & we will guide you in the process of returns, refunds & replacements.

MY ACCOUNT RELATED QUERIES

What happens if I forget my password?

Don't panic! It' just an easy way!
In the Sign In page, click on 'Forgot password ?' link, which is below the password textbox. Now, you will be instructed to provide your e-mail address. Type the e-mail ID and click on Request Password. Now an e-mail will be sent to you with the password details. That's it! Again join us @ 99tshirts.com.

Will my personal data be shared with anybody else?

99tshirts.com only stores information uploaded by you during the registration process and shared by you while you comment and interact with other members on the website. No transaction information such as credit card details, etc., are stored in our database. These details are directly inputted by you into the bank Cashment gateway (CC Avenue) which is completely secure. We do not handle this sensitive data or store it in any way. Moreover, the data collected by 99tshirts.com is always kept highly confidential. Kindly read our privacy policy for more details on security issues.

Is there any option available to change my personal details that I already entered in your site?

Yes, we provide you an option to change your personal details in My Account section of 99tshirts.com. In the My Account section, we provide you an option to Change your preferences at the left pane of the page.

Can I change my Email Address / Password?

Yes, we provide you an option to change your Email Address / Password in My Account section of 99tshirts.com. In the My Account section, we provide you an option to Change your Email Address / Password at the left pane of the page.

GIFT COUPONS VOUCHERS REWARD

What are reward points?

Reward points are provided to you in case you invite your friends to 99tshirts.com & also when the invited friend makes a purchase at 99tshirts.com. In both the cases, we fill your account with reward points which you can make use of at the time of your purchase @ 99tshirts.com.

Do you offer discount coupons?

Of course! How could we leave our customers without discounts & offers? The 99tshirts' discount coupons come in various denominations & these coupons will be emailed or sent by postal mail to our customers. These coupons can be redeemed in parts /full and on single/multiple purchases as per the terms & conditions of that particular coupon.

How do I redeem the coupons / reward points that I receive from you?
  • Step 1 - Visit www.99tshirts.com
  • Step 2 - Browse through the listed categories of products.
  • Step 3 - Select the product that you want to buy and add it to the Shopping bag & Check Out after you have added all the products that you require to the bag.
  • Step 4 – In the Shopping Bag page, enter your shipping address and also enter your Discount Coupon number & reward points (if any) to avail special discounts.
  • Step 5 - The Shopping Bag value will be recalculated and the balance value, if any, is to be paid for through the Cashment option available on our website.
  • Step 6 - Choose the Cashment mode which appeals you best from the listed options-
    • a) Net Banking
    • b) Credit Card Cashment
    • c) Debit Card Cashment
    • d) Cash Card Cashment
    • e) Mobile Cashment &
    • f) Cash On Delivery (COD)
  • Step 7 - Select the Cashment mode and make Cashment, which completes you purchase process.
What are the terms & conditions for your gift coupons?

To view our term & conditions for gift coupons, click here.

How do I Invite friends to 99tshirts.com & earn?

It's so simple.
Just Sign In to your account & click on My Invitations on the left pane. Now you can invite friends on face book, twitter and other email providers such as Gmail, Yahoo etc & earn reward points for the same.
(Or)
Click on My Invitationsdisplayed at the bottom of the every page, sign in (sign up if you are not registered) to your account & start inviting your friends to earn 99tshirts.com’s credit points.

GENERAL QUERIES

Do you provide bulk orders?

We are always happy to accept bulk orders of any amount & moreover you get concessions on such bulk orders. In case of any queries regarding the same, please feel free to contact us.

Do you provide online chat support?

Any queries on any issues?
We are pleased to provide you an online chat support round the clock. Feel free to chat with our customer support team who are always there to support & guide you by all means. To get in contact with one of our live chat specialists, look for the Live Chat button located on the top right hand of the page, to the right of our phone number.
@ 99tshirts.com, we provide live chat service from 9am to 9pm, Monday to Saturday.

Can I check the product offline before placing an order?

Unfortunately, this is not possible because we don’t operate at any physical stores currently.

How often do you update your catalogue?

We update our catalogue on an everyday basis to provide our customers a great online shopping with our new product styles & services with various unexpected enhancements day – by – day.

How can I stop 99tshirts.com's emails from going to my spam folder?

We take great care to not spam our customer's mail boxes. However, due to personal settings sometimes our emails may land in your spam / junk mail folder. You will need to add 99tshirts.com's mail ids into your trusted sender list.
We provide you some examples below:

  1. Rediff mail
    1. Go to junk folder
    2. Select the mail from 99tshirts.com
    3. Click on 'This is not spam' button at the top of the page to add 99tshirts.com into your trusted source.
  2. Gmail
    1. From your Gmail inbox, open the email you have received
    2. Click on the arrow next to the reply button on the top right hand corner of the email
    3. From the drop down menu, click on "Add sender to contacts"
    4. Alternately, you can go to the spam folder, select the mail from 99tshirts.com and then click 'Not spam' button to add 99tshirts.com into your trusted source.
  3. Hotmail / MSN Mail
    1. Once signed in, click 'Options' in the top right of your screen
    2. On the left side of the page, click 'Safe and blocked senders' which is under the 'Junk email' section
    3. Click on 'Safe senders'
    4. Add the address or domain name, and click 'Add to list'
  4. Yahoo Mail
    1. Click on 'Contacts' in the menu on the left of the page
    2. Click 'Add contacts
    3. Add Name and email address
    4. Save contact details
How can I unsubscribe from your mailing list?

Based on the choices you have made during various online interactions with us, we would communicate with you periodically for event based communications such as order information, renewal notices, invites, reminders, special offers etc. If you no longer want to receive emails from us, you can select your preferences online in "My Account" section @ 99tshirts.com. However, you would continue to receive transaction based e-mails such as order confirmation mails, order shipment mails etc.

How can I write a review on your product?

We are delighted to get reviews from our dear customers about our products & services @ 99tshirts.com. Kindly, share your reviews, feedbacks & suggestions for us at My Account section (to the left pane). We always welcome your feedbacks @ 99tshirts.com which would help us improvise our products & services. Share your experience with 99tshirts.com !

Can I get any discounts or offers on my purchase?

The discounts & offers for the various products will be displayed with the product’s details itself on our website. Kindly check them out!

Can I send my order as a gift? How?

Of course, yes. Specify your address in the billing address and specify your friend's address and contact information in the shipping address. Items will be delivered accordingly to your friend’s address specified under shipping address. And also, if you opt for the Free Gift Wrapping service , we provide the same.
Process of Gift wrapping your products

  1. Log on to 99tshirts.com.
  2. Select the products which you wish to purchase.
  3. Checkout and you will land on your shopping bag page.
  4. Check all the necessary details & click on Proceed to Purchase.
  5. You land on our Shipping page. Here, you have an option of GIFT WRAP. Select the check box and provide the necessary details.
  6. Then, click on Review & pay and complete the purchase process.
How to contact 99tshirts.com representatives?
Just dial or SMS : 978-TSHIRT-8

(+91-9788744788)
Mail us anytime : [email protected]
Write to : The Managing Director,
99TSHIRTS,
36/8 - 99Avenue, Raickkapalayam (Near Century School),
Kangeyam Road,
Tirupur, INDIA
Pin code – 641 606.
 
 
 
 

99tshirts.com is the Best Website for Customized T-shirts shopping.99tshirts provides Mens tshirts, Womens tshirts, Round neck tshirts, Polo t shirts, and also Home apparels such as Pillow covers, towels, aprons and many others. 99tshirts FAQ section clarified your all queries, incase do you have any other  Question means kindly contact  99tshirts.com Customer Support team at [email protected] or call it +919-788-744-788 .

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